Frequently Asked Questions - London Apartments UK


What is and why should I use LondonApartmentsUK ?

LondonApartmentsUK is a London apartments booking agency. We offer a number of carefully selected, well managed apartments in central London.
We provide you with access to the largest available range of holiday apartments in London, vacation rentals, serviced apartments, short term apartments for rent in London and our database of properties continues to grow day by day. As an independent agent our opinion and grading of apartments in London is unbiased: we have no commercial or financial interest in any of our properties and so our clients can be certain that they are only offered property options by us that specifically match their requirements.
We will always aim to offer you a price that is better than anyone else can for the same reservation enquiry and also better than you could find for yourself. We can do this primarily because of the volume of business we place with our partner properties.
We offer our service to all our clients completely free of charge and we pride ourselves on our levels of customer service. The reason we can offer our service free of any additional charge is that we operate on a commission basis with all our partner properties, so you don't pay for the privilege.
Why don't you give us a try and see for yourself - what have you got to lose?

What is a London apartment for short term rent ?

A London apartment (holiday apartment, vacation apartment, serviced apartment, self catering apartment) is a residential apartment, let or rented out on a nightly basis in generally the same way as a hotel room. Apartments in London are fully furnished, have a fully functioning and equipped kitchen, or as a minimum a kitchenette, have a working and use-only chargeable telephone line and most importantly are serviced. Service levels must, as a minimum, mean being fully cleaned with a change of all linen and towels at least once per week.

What do your apartment ratings mean ?

LondonApartmentsUK grades and evaluates all of its apartments in London on a scale of two to five stars. To qualify for a star, a serviced apartment must reach stringent standards and provide certain minimum facilities and amenities. For each subsequent star an apartment must meet all the previous star requirements.
A particular apartment with the most luxurious décor and linen, ultra-stylish furniture and a state-of-the-art kitchen might, for example not have lift access or air conditioning. Strictly speaking, this shouldn’t be awarded 5 stars though the apartment overall certainly is the highest possible standard.
However, it is also important to consider relative standards. In Singapore or other cities for example, many of the serviced apartment buildings have absolutely everything, including swimming pools, gyms, spas, restaurants and the apartments themselves are of the highest standard. At LondonApartmentsUK, we think it would be misleading to compare apartments in London with those in Singapore. So a serviced apartment with the highest possible standards within London, should probably be given 5 stars, even though it has a completely different set of amenities, from, say Singapore.

When can I check-in ?  What time is check out ?

Our apartments in London are usually available for check-in from 2-3pm, check-out time is before 10-11am. If you are arriving early or would like a later checkout time please inform us (additional charges may apply)

What if I am arriving outside these hours ?

An out of hours check-in service is available.  We will contact all guests shortly after receiving your reservation to discuss arrival times, if necessary full details of out of hours check-in will be provided before you commence your journey.  If you are unexpectedly delayed en-route, please call us and we can make necessary arrangements.

How do I collect keys ?

This varies depending on location and whether the building has a porter service / reception. Check-in details will be clearly noted in your booking voucher. Once your reservation is confirmed, we will provide you with an address and directions to your apartment that will include key collection details. In the majority of cases, you will be met promptly on arrival at your apartment.

What sort of clients do you help ?

LondonApartmentsUK has many types of clients. The majority are tourists, leisure travellers, students, groups and families visiting London who may only need a few nights' accommodation and small companies and large corporations who have a requirement to provide apartments for both their relocating staff and people/professionals on business trips.

Do you cater for families with young children ?

In the vast majority of cases children and babies are more than welcome. Please check with our reservations department for more details. In some cases an additional damage deposit may be required.

Do you have a minimum reservation period ?

No, we can provide you with a London apartment for one night (some properties will only be able to offer a one night stay on certain dates), one week, one month or even longer. Most of our apartments in London are available on a nightly basis and you only pay for the specific number of nights that you use, however some of our properties have minimum stays of 3-4 days or one week. LondonApartmentsUK will not offer you a holiday apartment option where the minimum stay at that property is longer than the number of nights you actually need.

What is included in the cost of the stay ?

This depends on the property in question, but generally speaking the following rules apply.
Included at all properties:
- Accommodation
- Maid service once per week
- Utility bills: water, heating, electricity, telephone line rental and gas (where appropriate)
- Basic TV package
Included at selected properties:
- Internet
Normally subject to an additional charge:
- Outgoing telephone calls
- Increased frequency maid service
- Premium TV channels

Do you provide towels and linens ?

Yes, all apartments in London come with plenty of bath towels and bed linens. If you require more during your stay enquire locally and they will of course be provided.

What equipment should I expect to find in a serviced apartment kitchen ?

All our London serviced apartments must have a fully functioning and equipped kitchen or kitchenette. As a minimum a kitchen or kitchenette must provide a fridge, glassware, crockery, cutlery, cooking equipment and washing up facilities. A kitchen must provide an oven, while a kitchenette must provide a microwave oven and hob/hot plate, unless otherwise stated.

Do you have smoking apartments ?

We have a number of smoking and non-smoking apartments in London, you will be able to specify your preference during the booking process. Whilst we will make every effort to facilitate your request unfortunately we cannot guarantee availability.

Do the apartments have internet access ?

Most London apartments are equipped with Wi-Fi or cable internet (charges may apply).

How do I make a reservation ?

It's really easy, all you have to do is fill out an apartment request form on our website or send us an e-mail with your specific reservation requirements and questions. Alternatively pick up the telephone and call us and one of our highly trained staff will attend to your enquiry.

Do you accept group bookings ?

If you are reserving 5 or more apartments in London for your party please contact us.

How far in advance do we have to book ?

You can book an apartment in London months in advance or up to the day of arrival and we will try our best to accommodate your request, depending on availability. Please note that some special requests may not be available for last minute bookings.

How can we pay ?

LondonApartmentsUK accepts payment in GBP. We accept all major credit/debit cards MasterCard, Visa, American Express, Diners, JCB, Maestro and Electron. Bookings are payable also by direct bank transfer. Cash may be accepted in pounds sterling on arrival. In all cases reservations can only be accepted once a booking deposit has been paid. On making a booking you will need to pay a deposit (which is part of the total rent cost) to secure the apartment. The balance is payable before arrival or directly in London during check-in. Some apartments must be paid for in full before the check-in. Please note that we do not absorb the charges applied by the various card supplying companies but we add these costs as a specific transaction charge to each card payment request.

What is the cancellation policy ?

The cancellation policy will depend on the rate plan you have booked, details can be found on our Terms and Conditions page or on your confirmation email.

How will my details be used ?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about London apartments we offer and to improve our services. For further information please visit our privacy policy page.

What is the security deposit ?

A security deposit may be required on check in. This is to guarantee us against loss, damage or disruption and can be paid in a number of ways.